Des agents qui se souviennent.
Famulor conserve une mémoire structurée sur chaque contact: le prochain appel ou message continue l’histoire au lieu de repartir de zéro.
- Prefers Tuesday mornings
- Policy: home + auto bundle
- Last outcome: quote sent via SMS
“Welcome back, Priya — still looking at the Tuesday slot?”
Une mémoire qui rend chaque appel plus malin
Des faits structurés que votre agent réutilise au prochain appel.
Facts that stick
Preferences, prior outcomes, and open tasks stay attached to the contact — so the next call picks up where the last one left off.
Cross-channel history
Voice, WhatsApp, and web share one memory trail, and outbound SMS follow-ups draw from the same facts. Switch channels without making the customer restart.
Updates after every turn
When a call or message ends, memory refreshes automatically — no CRM copy-paste for your team.
CRM-aware context
Synced fields and agent notes land together so follow-ups stay grounded in what your stack already knows.
Team-visible when needed
Human takeovers see the same memory the agent used — no blind handoffs mid-conversation.
Scoped to your workspace
Memory stays inside the tenant and roles you already use — not a side database floating outside your controls.
The agent knows who is calling before the first word
Memory loads at the start of the conversation — preferences, open loops, and prior outcomes — so openers feel personal instead of scripted.
- Contact-level facts available on inbound and outbound
- Works across voice and messaging without a separate store
- Safe defaults when no prior history exists
Loaded from prior call + WhatsApp: prefers German, open quote on home coverage, asked not to call after 6pm.
Opening line adapts — no “who am I speaking with?” again.
Every conversation leaves the next one better prepared
When a call or thread ends, structured updates land in memory automatically — ready for the next touch, whether that is a campaign dial or a WhatsApp reply.
- Outcomes and next steps captured without manual logging
- Teams see the same facts on takeover
- Keeps campaigns from sounding amnesiac
- + Callback window: Thu 10–12
- + Objection: price sensitivity
- + Next step: send comparison PDF
Les clients se présentent une seule fois.
La mémoire transforme chaque conversation précédente en carburant pour la suivante. Sur les campagnes, l'inbound et le messaging.
Questions fréquentes sur Memory
Non. Les transcripts restent dans analytics ; memory stocke les faits structurés que l’agent doit réutiliser: préférences, boucles ouvertes et résultats.
Le prochain appel continue l’histoire
Activez memory pour vos agents Famulor et laissez chaque conversation s’appuyer sur la précédente.