Agenten, die sich erinnern.
Famulor hält strukturiertes Memory zu jedem Kontakt: der nächste Call oder die nächste Nachricht setzt die Geschichte fort, statt bei null zu starten.
- Prefers Tuesday mornings
- Policy: home + auto bundle
- Last outcome: quote sent via SMS
“Welcome back, Priya — still looking at the Tuesday slot?”
Memory, das jedes nächste Gespräch smarter macht
Strukturierte Fakten, die dein Agent im nächsten Call nutzt.
Facts that stick
Preferences, prior outcomes, and open tasks stay attached to the contact — so the next call picks up where the last one left off.
Cross-channel history
Voice, WhatsApp, and web share one memory trail, and outbound SMS follow-ups draw from the same facts. Switch channels without making the customer restart.
Updates after every turn
When a call or message ends, memory refreshes automatically — no CRM copy-paste for your team.
CRM-aware context
Synced fields and agent notes land together so follow-ups stay grounded in what your stack already knows.
Team-visible when needed
Human takeovers see the same memory the agent used — no blind handoffs mid-conversation.
Scoped to your workspace
Memory stays inside the tenant and roles you already use — not a side database floating outside your controls.
The agent knows who is calling before the first word
Memory loads at the start of the conversation — preferences, open loops, and prior outcomes — so openers feel personal instead of scripted.
- Contact-level facts available on inbound and outbound
- Works across voice and messaging without a separate store
- Safe defaults when no prior history exists
Loaded from prior call + WhatsApp: prefers German, open quote on home coverage, asked not to call after 6pm.
Opening line adapts — no “who am I speaking with?” again.
Every conversation leaves the next one better prepared
When a call or thread ends, structured updates land in memory automatically — ready for the next touch, whether that is a campaign dial or a WhatsApp reply.
- Outcomes and next steps captured without manual logging
- Teams see the same facts on takeover
- Keeps campaigns from sounding amnesiac
- + Callback window: Thu 10–12
- + Objection: price sensitivity
- + Next step: send comparison PDF
Kunden stellen sich nur einmal vor.
Memory macht jedes frühere Gespräch zum Treibstoff für das nächste. Über Kampagnen, Inbound und Messaging.
Häufige Fragen zu Memory
Nein. Transkripte bleiben in Analytics; Memory speichert die strukturierten Fakten, die der Agent wiederverwenden soll: Präferenzen, offene Loops und Outcomes.
Der nächste Call setzt die Geschichte fort
Schalte Memory für deine Famulor-Agenten ein: jedes Gespräch baut auf dem letzten auf.