Handle parent calls, absence reports and consultation bookings around the clock — without pulling administration off the work that actually needs a person.
Appel en cours…
Les mêmes problèmes reviennent dans presque toutes les files avant qu’un agent intervienne.
Hours, holidays, absences and 'who do I speak to' make up most of the ring. During lessons, those calls go unanswered.
Matching a teacher, a parent and a free slot by phone burns evenings for everyone involved.
A missed call in a language nobody free speaks is often a family that stops trying to get through.
Milian · Agent IA
Appel entrant
Milian décroche immédiatement et ouvre le bon flux pour l’éducation.
Conçu pour les appels que votre équipe traite chaque jour. Aucun script générique.
Hours, term dates, pickup rules and contact paths get answered from your knowledge base, any time a parent calls.
The agent checks teacher office hours and books a conference slot on the call, with a confirmation text afterwards.
Sick-leave calls capture the student name, class and return date and land in the right inbox before first period.
Course and admissions questions get a structured first answer, with anything that needs a counselor routed through.
The same agent can take the call in the language the family actually speaks, instead of holding for a bilingual colleague.
True emergencies skip the FAQ path and transfer to the person or number you've designated — immediately.
Trois chiffres montrent ce que l’agent apporte à chaque appel.
Fewer routine calls landing on the school office
Information and absence reports taken outside office hours
Languages a parent or student can be answered in
Les éléments de la plateforme que votre équipe utilise le plus pour ce flux.
Yes. Connected office hours are the source of truth — the agent only offers times that are actually free and writes the appointment before hanging up.
Lancez un agent pour ce flux, donnez-lui une tâche et appelez-le dans quelques minutes.
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