Agenten die onthouden.
Famulor houdt gestructureerd memory bij elk contact: het volgende gesprek of bericht zet het verhaal voort in plaats van bij nul te beginnen.
- Prefers Tuesday mornings
- Policy: home + auto bundle
- Last outcome: quote sent via SMS
“Welcome back, Priya — still looking at the Tuesday slot?”
Memory dat elk volgend gesprek slimmer maakt
Gestructureerde feiten die je agent in het volgende gesprek hergebruikt.
Facts that stick
Preferences, prior outcomes, and open tasks stay attached to the contact — so the next call picks up where the last one left off.
Cross-channel history
Voice, WhatsApp, and web share one memory trail, and outbound SMS follow-ups draw from the same facts. Switch channels without making the customer restart.
Updates after every turn
When a call or message ends, memory refreshes automatically — no CRM copy-paste for your team.
CRM-aware context
Synced fields and agent notes land together so follow-ups stay grounded in what your stack already knows.
Team-visible when needed
Human takeovers see the same memory the agent used — no blind handoffs mid-conversation.
Scoped to your workspace
Memory stays inside the tenant and roles you already use — not a side database floating outside your controls.
The agent knows who is calling before the first word
Memory loads at the start of the conversation — preferences, open loops, and prior outcomes — so openers feel personal instead of scripted.
- Contact-level facts available on inbound and outbound
- Works across voice and messaging without a separate store
- Safe defaults when no prior history exists
Loaded from prior call + WhatsApp: prefers German, open quote on home coverage, asked not to call after 6pm.
Opening line adapts — no “who am I speaking with?” again.
Every conversation leaves the next one better prepared
When a call or thread ends, structured updates land in memory automatically — ready for the next touch, whether that is a campaign dial or a WhatsApp reply.
- Outcomes and next steps captured without manual logging
- Teams see the same facts on takeover
- Keeps campaigns from sounding amnesiac
- + Callback window: Thu 10–12
- + Objection: price sensitivity
- + Next step: send comparison PDF
Klanten stellen zich maar één keer voor.
Memory maakt elk eerder gesprek tot brandstof voor het volgende. Over campagnes, inbound en messaging.
Veelgestelde vragen over memory
Nee. Transcripts blijven in analytics; memory slaat de gestructureerde feiten op die de agent moet hergebruiken: voorkeuren, open loops en uitkomsten.
Het volgende gesprek zet het verhaal voort
Zet memory aan voor je Famulor-agenten en laat elk gesprek voortbouwen op het vorige.