Always onOmnichannel

21 Kanäle. Ein Agent. Kein Kontextverlust.

Von Telefon und WhatsApp bis Gmail, Zendesk, Teams und Instagram. Milian behält Wissen, Verlauf und nächste Schritte über jeden Kanal hinweg.

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Multi-channel inbox
One agent · every surface your customers use
Live
  • Voice
    Speaking
    Speaking with caller…
    Call
  • WhatsApp
    Calling · messaging
    Live
  • Telegram
    Bots · chats
    Live
  • SMS · Email
    Follow-ups
    Live
  • Web
    Widget · chat
    Live

Voice · on a live call

Kanäle

Kunden auf jeder Linie erreichen

Voice, WhatsApp, Telegram, SMS, E-Mail und Web. Ein Multi-Channel-System, ein Agent.

Voice that still leads

Inbound and outbound calling stay first-class — with the same agents, memory, and analytics as every other channel.

WhatsApp calling & messaging

Reach customers where they already chat — conversational messaging plus WhatsApp calling when voice fits better.

Telegram bots & chats

Deploy agents on Telegram for notifications, support, and structured conversations alongside your phone stack.

SMS & email follow-ups

Close the loop after a call or missed connection with SMS and email cadences tied to the same lead.

One agent, many surfaces

Reuse prompts, tools, and knowledge across channels instead of rebuilding a separate bot for each app.

CRM & web widget

Sync context into your CRM and embed a web widget so website visitors get the same brand of AI.

Voice + WhatsApp

Start on a call, finish in chat — or the other way around

Hand off between calling and messaging without losing context. WhatsApp calling and chat sit next to classic phone so customers pick the medium that fits.

  • WhatsApp messaging for confirmations and nurture
  • WhatsApp calling when a live voice moment matters
  • Shared memory across the conversation thread

One conversation · every channel

Shared memory
Voice callNow

Live call

“Thanks for calling — I can book you Thursday at 3pm or send a WhatsApp confirmation now.”

WhatsApp

Chat follow-up

Telegram

Support bot

SMS

Reminder

Email

Thread

Web widget

On-site chat

Active on Voice call · context carried from the previous step

Telegram & more

Telegram, SMS, email, and web — same brain

Add the surfaces your audience already uses. Agents reuse knowledge, tools, and policies so quality stays consistent.

  • Telegram bots for support and proactive updates
  • SMS and email for reliable follow-ups
  • Web widget for on-site conversations
TelegramSMSEmailWeb
Telegram · support botLive
Where is my delivery?
Tracking #BEK-4421 — out for delivery today. Want a call if it slips?
Yes, call me if it’s late.
Done — I’ll place a voice call and keep this Telegram thread open.

Same agent can continue on SMS, email, or a voice call without re-briefing.

Omnichannel

Eine Plattform. Jeder Kanal, den Kunden schon öffnen.

Famulor verbindet Voice, WhatsApp, Telegram, SMS, E-Mail und Web. Agenten bleiben konsistent. Ops an einem Ort.

Less tool sprawl. More conversations that actually convert.

Alle Kanäle

21 Kanäle. Ein Agent.

Von Telefon bis Support-Ticket. Wähle einen Kanal und sieh, was Milian dort übernimmt.

FAQ

Häufige Fragen zu Multi-Channel

Telefon, Web-Widget, WhatsApp, Telegram, Slack, Messenger, Teams, Discord, Google Chat, X, Instagram, Zulip, E-Mail, Gmail, Outlook, Zoho Mail, AgentMail, Zendesk, Freshdesk, ServiceNow und Intercom.

Ein Agent, jede Fläche

Verbinde Voice, WhatsApp, Telegram und mehr mit demselben Famulor-Agenten.

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