Always onOmnichannel

22 channels. One agent. Zero lost context.

From phone, SMS and WhatsApp to Gmail, Zendesk, Teams and Instagram. Milian keeps knowledge, history and next steps connected across every channel.

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Multi-channel inbox
One agent · every surface your customers use
Live
  • Voice
    Speaking
    Speaking with caller…
    Call
  • WhatsApp
    Calling · messaging
    Live
  • Telegram
    Bots · chats
    Live
  • SMS · Email
    Two-way
    Live
  • Web
    Widget · chat
    Live

Voice · on a live call

22 channels in 42 seconds

One agent, 22 channels: the film shows the real platform, from the channel grid to Flow Builder, Milian, Automations, History, Loop and Translate.

Channels

Meet customers on every line they use

Voice, WhatsApp, Telegram, SMS, email and web. One multi-channel system, one agent.

Voice that still leads

Inbound and outbound calling stay first-class, with the same agents, memory and analytics.

WhatsApp calling & messaging

Messaging and WhatsApp calling, or keep the WhatsApp Business app on your number while the agent replies.

Telegram bots & chats

Deploy agents on Telegram for notifications, support and structured conversations alongside your phone stack.

Two-way SMS & email

The agent answers texts and emails, sends reminders, and your team takes over any thread when needed.

One agent, many surfaces

Reuse prompts, tools and knowledge across channels instead of rebuilding a separate bot for each app.

CRM & web widget

Sync context into your CRM and embed a web widget so website visitors get the same AI.

Voice + WhatsApp

Start on a call, finish in chat, or the other way around

Hand off between calling and messaging without losing context. WhatsApp calling and chat sit next to classic phone so customers pick the medium that fits.

  • WhatsApp messaging with templates for confirmations and reminders
  • WhatsApp calling when a live voice moment matters
  • The WhatsApp Business app and the agent on the same number

One conversation · every channel

Shared memory
Voice callNow

Live call

“Thanks for calling. I can book you Thursday at 3pm or send a WhatsApp confirmation now.”

WhatsApp

Chat follow-up

Telegram

Support bot

SMS

Reminder

Email

Thread

Web widget

On-site chat

Active on Voice call · context carried from the previous step

Telegram & more

Telegram, SMS, email and web: same brain

Add the surfaces your audience already uses. Agents reuse knowledge, tools and policies so quality stays consistent.

  • Telegram bots for support and proactive updates
  • Two-way SMS and email, with team takeover
  • Web widget for on-site conversations
TelegramSMSEmailWeb
Telegram · support botLive
Where is my delivery?
Tracking #BEK-4421: out for delivery today. Want a call if it slips?
Yes, call me if it’s late.
Done. I’ll place a voice call and keep this Telegram thread open.

Same agent can continue on SMS, email, or a voice call without re-briefing.

Omnichannel

One platform. Every channel your customers already open.

Famulor connects voice, WhatsApp, Telegram, SMS, email, and web so agents feel consistent. Ops stays in one place.

Less tool sprawl. More conversations that actually convert.

All channels

22 channels. One agent.

From phone calls to support tickets. Pick a channel and see what Milian handles there.

FAQ

Common questions about multi-channel

Phone, SMS, web widget, WhatsApp, Telegram, Slack, Messenger, Teams, Discord, Google Chat, X, Instagram, Zulip, email, Gmail, Outlook, Zoho Mail, AgentMail, Zendesk, Freshdesk, ServiceNow and Intercom.

One agent, every surface

Connect voice, SMS, WhatsApp, Telegram and more to the same Famulor agent.

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