Always onLive-Monitoring

Sieh jeden Live-Call. Steig ein, wenn es zählt.

Transkripte in Echtzeit streamen, still mithören, dem KI-Agenten Whisper-Coaching geben, barge-in oder übernehmen: mit Auflegen und Audit Trail.

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Active call · +49…

Live transcript · interim + final

LIVE
Caller: I'm not sure about the cancellation fee……
Listen

Hidden · audit-logged

Whisper

Coach the AI

Barge in

Join audibly

Takeover

Mute AI

Supervisor: Listen · audit logged
Funktionen

Live sehen. Coachen. Übernehmen.

Supervisoren sehen und steuern in Echtzeit. Jede Aktion landet im Audit Trail.

Live transcript

Open any active call and read interim + final transcription as it streams — no audio required to follow along.

Silent listen-in

Join as a hidden participant. Receive-only audio — caller and assistant behavior unchanged. Every listen is audit-logged.

Whisper to the AI

Inject a mid-call instruction the caller never hears — optionally force an immediate spoken response.

Barge-in

Join audibly for a three-way with caller and assistant — quick corrections without ending the AI session.

Full takeover

Mute the assistant instantly — no goodbye — and continue as a human. Transcription and artifacts keep running.

Hang up & control API

End the session for everyone from the UI, public API, or MCP live_call_control — with the same audit trail.

Visibility

Read the call as it happens

Active calls list in the dashboard. Open one for a live transcript stream — interim partials included — so QA spots prompt issues in the first handful of campaign dials.

  • Workspace-wide active calls
  • Interim + final transcription
  • No audio required to follow along

Live transcript

Streaming
  • Agent: Thanks for calling — how can I help today?
Control

From silent coach to human takeover

Listen, whisper, barge in, take over, or hang up. Every action is plan-gated and audit-logged for governance and GDPR accountability.

  • Hidden listen-in participant
  • Whisper + optional immediate speak
  • Public API & MCP live_call_control

Supervisor controls

ListenWhisperBarge-inTakeover

Listen

Hidden participant, receive-only. Nobody hears you; the call continues normally.

QA für Kampagnen

Prompt in den ersten fünf Dials korrigieren

Halte aktive Calls im Outbound offen. Lies das Live-Transkript, flüstere eine Korrektur in die KI, dann aktualisiere den Prompt für den Rest der Batch.

Listen
Whisper
Take over

Every listen, whisper, barge-in, takeover, and hangup leaves an audit trail — built for governance, not just convenience.

FAQ

Häufige Fragen zu Live-Monitoring

Nein. Listen joint als versteckter, receive-only Teilnehmer. Jedes Mithören ist audit-geloggt.

Auf der Leitung bleiben, ohne auf jeder Leitung zu sein

Mithören, flüstern, barge-in oder übernehmen: mit vollem Audit Trail.

Kostenlos testenDemo buchen