Bekijk elk live gesprek. Stap in wanneer het telt.
Stream transcripts in realtime, luister stil mee, fluister coaching naar de AI, barge-in of neem over: met ophangen en een volledige audit trail.
Active call · +49…
Live transcript · interim + final
Hidden · audit-logged
Coach the AI
Join audibly
Mute AI
Live zien. Coachen. Het stuur overnemen.
Supervisors zien en sturen in realtime. Elke actie landt in het audit trail.
Live transcript
Open any active call and read interim + final transcription as it streams — no audio required to follow along.
Silent listen-in
Join as a hidden participant. Receive-only audio — caller and assistant behavior unchanged. Every listen is audit-logged.
Whisper to the AI
Inject a mid-call instruction the caller never hears — optionally force an immediate spoken response.
Barge-in
Join audibly for a three-way with caller and assistant — quick corrections without ending the AI session.
Full takeover
Mute the assistant instantly — no goodbye — and continue as a human. Transcription and artifacts keep running.
Hang up & control API
End the session for everyone from the UI, public API, or MCP live_call_control — with the same audit trail.
Read the call as it happens
Active calls list in the dashboard. Open one for a live transcript stream — interim partials included — so QA spots prompt issues in the first handful of campaign dials.
- Workspace-wide active calls
- Interim + final transcription
- No audio required to follow along
Live transcript
Streaming- Agent: Thanks for calling — how can I help today?
From silent coach to human takeover
Listen, whisper, barge in, take over, or hang up. Every action is plan-gated and audit-logged for governance and GDPR accountability.
- Hidden listen-in participant
- Whisper + optional immediate speak
- Public API & MCP live_call_control
Supervisor controls
Listen
Hidden participant, receive-only. Nobody hears you; the call continues normally.
Corrigeer de prompt in de eerste vijf dials
Houd actieve calls open tijdens outbound. Lees het live-transcript, fluister een correctie in de AI en update daarna de prompt voor de rest van de batch.
Every listen, whisper, barge-in, takeover, and hangup leaves an audit trail — built for governance, not just convenience.
Veelgestelde vragen over live monitoring
Nee. Listen joint als verborgen, receive-only deelnemer. Elke meeluisteractie is audit-gelogd.
Op de lijn blijven zonder op elke lijn te zijn
Meeluisteren, fluisteren, barge-in of overnemen: met een volledige audit trail.