Reservations and guest requests, in every language
Answer bookings, waitlists and room requests around the clock, in the language your guest actually speaks.
Llamada en curso…
Dónde suelen fallar las llamadas
Los mismos problemas aparecen en casi todas las colas antes de que intervenga un agente.
Front desk can't always get to the phone
Checking in a guest or handling a request in person means the phone rings through — and a caller who can't get through often books elsewhere.
Guests call in more languages than your staff speaks
A multilingual guest list means some callers get a great experience and others get put on hold until someone free speaks their language.
Reservations and waitlists shift by the hour
Tables and rooms open up and fill in constantly — keeping a phone-based waitlist accurate by hand falls behind fast.
Milian · Agente de IA
Llamada entrante
Llama un huésped
Milian atiende al instante y abre el flujo adecuado. Sector: hostelería.
Dónde el agente te ahorra trabajo
Creado para las llamadas que tu equipo atiende cada día. Sin guiones genéricos.
Reservation booking
The agent checks live availability and books a table or room directly on the call, in whichever language the guest is calling in.
Waitlist management
Callers join a waitlist and get notified as tables or rooms open up, without a host juggling a paper list.
Guest requests
Housekeeping, room service or maintenance requests get logged and routed to the right team the moment a guest calls.
Multilingual concierge Q&A
Common questions about amenities, hours or local recommendations get answered instantly, in the guest's own language.
Event & banquet inquiries
Calls about private events or group bookings capture the date, headcount and requirements before handing off to your events team.
Preparado para cualquier volumen
Tres cifras muestran lo que el agente aporta en cada llamada.
Reservations and guest requests answered around the clock
Countries you can get a local number in
Languages a single agent can answer guests in
Las piezas detrás de este flujo
Las partes de la plataforma que tu equipo más usa para este flujo.
Preguntas antes de empezar
Yes — the platform supports 45 languages, and an agent can detect and switch languages mid-conversation so guests are served in the language they're most comfortable in.
Pruébalo con tu equipo
Activa un agente para este flujo, dale una tarea y llámalo en unos minutos.
Demo en vivo
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Agente IA de demo
Representante de Famulor