Reservations and guest requests, in every language
Answer bookings, waitlists and room requests around the clock, in the language your guest actually speaks.
Call in progress…
Where hospitality calls usually go wrong
The same handful of problems show up in almost every call queue, long before an agent gets involved.
Front desk can't always get to the phone
Checking in a guest or handling a request in person means the phone rings through — and a caller who can't get through often books elsewhere.
Guests call in more languages than your staff speaks
A multilingual guest list means some callers get a great experience and others get put on hold until someone free speaks their language.
Reservations and waitlists shift by the hour
Tables and rooms open up and fill in constantly — keeping a phone-based waitlist accurate by hand falls behind fast.
Milian · AI agent
Inbound call
A guest call is ringing
Milian answers immediately and opens the right workflow for hospitality.
Where the agent takes work off your plate
Built around the calls hospitality teams actually handle every day. This is not a generic script.
Reservation booking
The agent checks live availability and books a table or room directly on the call, in whichever language the guest is calling in.
Waitlist management
Callers join a waitlist and get notified as tables or rooms open up, without a host juggling a paper list.
Guest requests
Housekeeping, room service or maintenance requests get logged and routed to the right team the moment a guest calls.
Multilingual concierge Q&A
Common questions about amenities, hours or local recommendations get answered instantly, in the guest's own language.
Event & banquet inquiries
Calls about private events or group bookings capture the date, headcount and requirements before handing off to your events team.
Built to keep up with hospitality call volume
Three numbers that show what the agent delivers across every call.
Reservations and guest requests answered around the clock
Countries you can get a local number in
Languages a single agent can answer guests in
The building blocks behind this workflow
The parts of the platform hospitality teams use most for this workflow.
Questions about hospitality
Yes — the platform supports 45 languages, and an agent can detect and switch languages mid-conversation so guests are served in the language they're most comfortable in.
See it work for hospitality
Start an agent for this workflow, give it a task and call it in the next few minutes.
Live Demo
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