Service appointments that book while the workshop is full
Take every service, warranty and recall call — check bay and technician availability, and get the vehicle on the calendar before the customer hangs up.
Llamada en curso…
Dónde suelen fallar las llamadas
Los mismos problemas aparecen en casi todas las colas antes de que intervenga un agente.
Service hotlines overflow at peak
Inspections, recalls and warranty questions hit the same line at once. During morning drop-off, callers bounce to voicemail — and book the dealer down the road.
Bays, techs and vehicle types don't line up
A 90-minute inspection, a diagnostic and a body-shop job are not interchangeable slots. Coordinating them by phone while cars are already on the lift eats the day.
Recall campaigns don't scale on a handset
Manufacturer recalls mean calling hundreds of owners, one VIN at a time. Manual outreach is slow, inconsistent and easy to drop.
Milian · Agente de IA
Llamada entrante
Llama un conductor
Milian atiende al instante y abre el flujo adecuado. Sector: automoción.
Dónde el agente te ahorra trabajo
Creado para las llamadas que tu equipo atiende cada día. Sin guiones genéricos.
Workshop appointment booking
The agent matches vehicle type and job length to an open bay and technician, then books the slot on the call — confirmation by SMS.
Recall outreach
Outbound campaigns reach affected VINs, explain the campaign, and schedule the recall visit without a service advisor dialing the list.
Warranty & goodwill intake
Warranty questions get the claim details captured — mileage, symptom, last service — and routed to the right desk instead of a generic mailbox.
Service-history context
Callers can be asked for plate or VIN so the conversation starts from the last job, not from a blank notepad.
Parts availability
Standard parts questions get a live check against your connected inventory so the appointment isn't booked into a wait for a backorder.
After-hours service line
Evenings and Saturdays get the same booking path as a Tuesday morning, with breakdowns flagged for the on-call dispatcher.
Preparado para cualquier volumen
Tres cifras muestran lo que el agente aporta en cada llamada.
Fewer appointment cancellations after reminder calls
Service and recall calls answered outside workshop hours
Faster recall outreach versus dialing the list by hand
Las piezas detrás de este flujo
Las partes de la plataforma que tu equipo más usa para este flujo.
Preguntas antes de empezar
Yes — once your calendar or DMS is connected, the agent only offers bays and technicians that are actually free, and writes the job before the call ends.
Pruébalo con tu equipo
Activa un agente para este flujo, dale una tarea y llámalo en unos minutos.
Demo en vivo
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Agente IA de demo
Representante de Famulor