Service appointments that book while the workshop is full
Take every service, warranty and recall call — check bay and technician availability, and get the vehicle on the calendar before the customer hangs up.
Call in progress…
Where automotive calls usually go wrong
The same handful of problems show up in almost every call queue, long before an agent gets involved.
Service hotlines overflow at peak
Inspections, recalls and warranty questions hit the same line at once. During morning drop-off, callers bounce to voicemail — and book the dealer down the road.
Bays, techs and vehicle types don't line up
A 90-minute inspection, a diagnostic and a body-shop job are not interchangeable slots. Coordinating them by phone while cars are already on the lift eats the day.
Recall campaigns don't scale on a handset
Manufacturer recalls mean calling hundreds of owners, one VIN at a time. Manual outreach is slow, inconsistent and easy to drop.
Milian · AI agent
Inbound call
A driver is ringing
Milian answers immediately and opens the right workflow for automotive service.
Where the agent takes work off your plate
Built around the calls automotive teams actually handle every day. This is not a generic script.
Workshop appointment booking
The agent matches vehicle type and job length to an open bay and technician, then books the slot on the call — confirmation by SMS.
Recall outreach
Outbound campaigns reach affected VINs, explain the campaign, and schedule the recall visit without a service advisor dialing the list.
Warranty & goodwill intake
Warranty questions get the claim details captured — mileage, symptom, last service — and routed to the right desk instead of a generic mailbox.
Service-history context
Callers can be asked for plate or VIN so the conversation starts from the last job, not from a blank notepad.
Parts availability
Standard parts questions get a live check against your connected inventory so the appointment isn't booked into a wait for a backorder.
After-hours service line
Evenings and Saturdays get the same booking path as a Tuesday morning, with breakdowns flagged for the on-call dispatcher.
Built to keep up with automotive call volume
Three numbers that show what the agent delivers across every call.
Fewer appointment cancellations after reminder calls
Service and recall calls answered outside workshop hours
Faster recall outreach versus dialing the list by hand
The building blocks behind this workflow
The parts of the platform automotive teams use most for this workflow.
Questions about automotive
Yes — once your calendar or DMS is connected, the agent only offers bays and technicians that are actually free, and writes the job before the call ends.
See it work for automotive
Start an agent for this workflow, give it a task and call it in the next few minutes.
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