Scale the queue without scaling the floor
Cover inbound peaks, run outbound campaigns and keep quality consistent — without hiring a night shift for every volume spike.
Llamada en curso…
Dónde suelen fallar las llamadas
Los mismos problemas aparecen en casi todas las colas antes de que intervenga un agente.
Headcount is the expensive part
Recruiting, training and turnover dominate the cost of a floor. Adding seats for a six-week peak is a cost you still pay in the quiet months.
Volume swings wreck the forecast
A product launch or an outage can 10x the queue before the next roster is published. Overstaffing and understaffing both show up in CSAT.
Quality depends on who picked up
Two agents, two scripts, two outcomes. Inconsistent handling is hard to coach when half the calls never get a scorecard.
Milian · Agente de IA
Llamada entrante
Entra una llamada de soporte
Milian atiende al instante y abre el flujo adecuado. Sector: centros de contacto.
Dónde el agente te ahorra trabajo
Creado para las llamadas que tu equipo atiende cada día. Sin guiones genéricos.
Inbound containment
FAQs, account lookups and ticket creation happen on the first conversation, with a clean handoff when a human is actually needed.
Outbound campaigns
Lead lists, renewals and win-back runs dial in parallel with retry logic, instead of burning a team on a dialer all afternoon.
Consistent handling
Every caller gets the same questions in the same order, so outcomes are comparable and easier to QA.
Overflow and after-hours
When the floor is at capacity — or nobody is rostered — the agent keeps answering instead of dumping callers into a queue.
Voice and WhatsApp on one agent
The same flows and knowledge base cover a WhatsApp thread, so you are not staffing a second channel from scratch.
Transcripts for every contact
Every conversation is recorded and scored against the outcomes you care about, not sampled at 2% by a QA team.
Preparado para cualquier volumen
Tres cifras muestran lo que el agente aporta en cada llamada.
Hold time on contained conversations — the agent picks up immediately
Coverage without a night-shift roster
Languages one agent fleet can answer in
Las piezas detrás de este flujo
Las partes de la plataforma que tu equipo más usa para este flujo.
Preguntas antes de empezar
Yes. Flows include a transfer step with the summary already captured, so the human does not restart the conversation from zero.
Pruébalo con tu equipo
Activa un agente para este flujo, dale una tarea y llámalo en unos minutos.
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