Book the job while your crew is still on the roof
Answer every ring — emergency or routine — check technician availability, and get the job on the calendar before the caller hangs up.
Call in progress…
Where home services calls usually go wrong
The same handful of problems show up in almost every call queue, long before an agent gets involved.
Calls go unanswered on the job
Your team is up a ladder or under a sink, not by a phone — and a caller who hits voicemail often just calls the next name on the list.
Emergencies and routine jobs sound the same
A burst pipe and a routine tune-up both come in as a ringing phone. Without triage, urgent calls wait behind everything else.
Scheduling back-and-forth
Confirming a window, checking who's free, and calling back with a time slows down every booking that could have closed on the first call.
Milian · AI agent
Inbound call
A service call is ringing
Milian answers immediately and opens the right workflow for home services.
Where the agent takes work off your plate
Built around the calls home services teams actually handle every day. This is not a generic script.
Emergency dispatch triage
Urgent calls — a leak, a lockout, no heat — get identified immediately and routed to the fastest available technician or on-call line.
Job booking on the call
The agent checks technician and calendar availability and books the appointment window on the spot, no callback required.
Quote requests
Callers asking for a quote get their job details captured — type of work, address, timing — ready for your team to price.
Appointment reminders
Automated reminder calls or texts confirm the visit window the day before, cutting down on missed appointments and wasted drive time.
After-hours coverage
Nights, weekends and holidays get answered the same way a weekday morning does, with emergencies routed to whoever is on call.
Built to keep up with home services call volume
Three numbers that show what the agent delivers across every call.
Emergency calls answered, nights and weekends included
Countries you can get a local number in
Languages your dispatch line can answer in
The building blocks behind this workflow
The parts of the platform home services teams use most for this workflow.
Questions about home services
Yes — the flow you build asks the right first questions and routes urgent jobs straight to an available technician or on-call line, while routine requests go through standard booking.
See it work for home services
Start an agent for this workflow, give it a task and call it in the next few minutes.
Live Demo
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