AI Telephony Knowledge Base
The terms behind calls, VoIP, and the agent that answers them.
IVR (Interactive Voice Response)
An automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient.
VoIP (Voice over IP)
Technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line.
SIP Trunking
A method of sending voice and other unified communications services over the internet.
Conversational AI
Artificial intelligence that enables computers to understand, process, and respond to human language.
LLM (Large Language Model)
An AI model trained to understand and generate human language.
KI-Assistent / Agent
A customizable bot configured to handle inbound or outbound calls.
Kampagne (Ausgehend)
A sequence or batch of calls to a list of contacts or leads.
Eingehende Nummer
A dedicated phone number that customers dial to reach your AI assistant.
Ausgehende Anrufer-ID
The number displayed on the customer's phone when your AI calls them.
No-Code Automatisierungsplattform
Integrated workflow platform enabling the connection of triggers with actions without writing code.
Tools / Integrationen
Specialized functions your AI assistant can use, like call forwarding or appointment scheduling.
Voice Agent (Sprachagent)
A conversational interface that can interact with your customers over the phone, just like a human.
TTS (Text-to-Speech)
Technology that converts written text into spoken words.
STT (Speech-to-Text)
Technology that converts spoken words into written text.
Decision Tree (Entscheidungsbaum)
A flowchart-like structure representing a series of decisions and their possible consequences.
Happy Path (Idealpfad)
The ideal sequence of events leading to a successful outcome.
RAG (Retrieval-Augmented Generation)
AI framework combining traditional information retrieval systems with generative language models.
Screen Pop
Feature that automatically displays relevant information on a screen when a call comes in.
Speech Recognition (Spracherkennung)
Ability of an AI to understand and interpret spoken language.
Conversation Design (Konversationsdesign)
Process of designing the conversation flow between an AI agent and a human.