4.8Every conversation,
measured.
See what happens in every conversation, when your channels are busiest and where your agent can respond faster.
- GDPR compliant
- EU hosted
- Live in 1 week
Powered by
- Anthropic
- OpenAI
- ElevenLabs
- Deepgram
- Cartesia
- Twilio
- Gladia
- Soniox
- xAI Grok
- AWS
- Microsoft Azure
- Cloudflare
- Google Gemini
What the agent does here
The parts of this feature teams use first on a live call.
Transcripts & summaries
Every call is transcribed and summarized after it ends. Read what was said and decided in seconds.
Outcome, sentiment, fields
Success verdict, sentiment and the fields your assistant extracts land on every conversation.
AI QA scorecards
Score each call against your criteria: a score, pass or fail, and the criteria behind it.
Numbers that matter
default retention
720d
Adjustable per channel, unless your plan sets another period
extra table columns
6
From your post-call fields in any call table
heatmap channel types
22
Phone, web, messaging, team chat, email, helpdesk
combinable filters
11
In History, saved as shared team views
Customer story
“For the first time we know exactly which campaigns drive which deals. AI scoring doubled our coaching quality.”
What ships with this feature
Each part of this feature, ready to run together from day one.
Transcripts & summaries
Every call is transcribed and summarized after it ends. Read what was said and decided in seconds.
Outcome, sentiment, fields
Success verdict, sentiment and the fields your assistant extracts land on every conversation.
AI QA scorecards
Score each call against your criteria: a score, pass or fail, and the criteria behind it.
Dashboards from your fields
Metrics, charts, groupings and filters from your post-call fields. Call tables show up to six extra columns.
Charts, funnels, tables
Numbers, lines, bars, donuts, campaign funnels and tables. Filter by direction, status, outcome or sentiment.
Busy-hours heatmap
See your busiest hour, busiest day and quietest day for calls, chat, WhatsApp, SMS and email.
Call insights
Response times per reply for recognition, generation and speech, plus interruptions and connection quality.
Channel and credit mix
Compare activity per channel and see where credits go: calls, email, web chat, messaging and SMS.
Live listening
Listen to a running call in real time, with the transcript scrolling alongside.
Live in a few steps
No lengthy setup: most teams are live the same week.
- 01
Set up analysis
Choose in the assistant’s Analysis tab what to capture after every call: call reason, callback request, satisfaction.
- 02
Build the dashboard
Add insights by hand or describe them to Milian. Review the preview, then add them in one step.
- 03
Act on it
Filter History by outcome or QA result, open a call’s insights and turn a weak call into a simulation test.
Live Demo
Sounds unreal? Try it now with a free test call
Curious how our AI agents work?
Get a hands-on experience by trying a free demo call. Fill in your details, and our AI representative will call you instantly.
Agent is trained to discuss Famulor services and book appointments.
Demo AI agent
Famulor representative
More from the platform
Other building blocks teams usually pair with this one.
Questions before you go live
Only when Record calls is on and your consent settings allow it. Famulor can ask for recording consent at the start of the call. A clear refusal takes effect immediately. With recording off, transcripts can still be kept.
Every call. Every metric.
Start free: dashboards, heatmap and call insights from your first call.
No credit card required · GDPR compliant · first agent live in under a week