Everything one messaging agent needs to cover
One agent across voice, WhatsApp and two-way SMS.
One agent, every channel
Voice, WhatsApp and SMS run on one agent and one set of facts. Nothing resets when the channel changes.
Rich WhatsApp templates
Build Utility and Marketing templates with media headers, buttons and a live preview, then reach out first.
Freeform replies in the open window
Once a customer responds, the agent replies freely inside the conversation window. No template required.
Human takeover, any time
Reply yourself in History or the WhatsApp Business app. AI pauses for that chat and resumes when you say so.
Knowledge-base grounded answers
Every reply draws on the same documents and pages your voice agent uses, so answers stay consistent.
Two-way SMS conversations
The agent answers incoming texts and sends reminders. Every thread lands in History with delivery status.
A phone call that turns into a text thread without starting over
When it is easier for a caller to keep going by text, the agent continues the same conversation on WhatsApp or SMS: same context, same facts, same tone.
- Carries context from the call straight into the chat thread
- Sends confirmations, links and documents that are awkward to read aloud
- Keeps one history per customer across every channel they use
Maple Dental
online · WhatsApp Business
Maple Dental
As we discussed on the phone, here is a link to reschedule if Tuesday no longer works.
14:02
Tuesday still works, thanks!
14:03
Maple Dental
Perfect. Reminder scheduled for Monday evening.
14:03
Let your team take over a conversation, then quietly hand it back
Some conversations need a person. A teammate replies in History or straight from the WhatsApp Business app, AI pauses for that chat, and you resume it when you are done.
- Full history is visible the moment a teammate opens the thread
- A manual reply pauses AI for that conversation, on WhatsApp and SMS
- Resume AI in one click and the agent picks up with full context
Order #4821
Dana · Support · WhatsApp
Agent
I can offer a refund or a replacement. Which would you prefer?
11:18
Neither, I need to speak to a person
11:19
Dana (Support)
Hi, I've got the full history here. Let's sort this out.
11:20
Never make a customer repeat themselves
Whichever channel a conversation starts on, it stays one conversation. One history, one set of facts, one agent.
Same agent, same knowledge base, same history on every channel. SMS conversations stay in the same thread.
Common questions about messaging
No. WhatsApp connects to the same agent that answers your calls, through WhatsApp Cloud or alongside the WhatsApp Business app on your number. SMS runs on the same setup, and one number can serve voice and SMS with different assistants.
Meet your customers on the channel they already use
Set up WhatsApp and two-way SMS for your agent, alongside voice.