DTMF & Keypad InputThe #1 voice AI for lead conversionOMR Reviews5.0

Navigate IVR.
Collect secure data in-call.

Your AI agent presses keypad tones for IVR menus and lets callers enter numbers, PINs, or codes via keypad: securely and without manual follow-up.

  • GDPR compliant
  • EU hosted
  • Live in 1 week
Famulor DTMF Keypad Input

Powered by

  • Anthropic
  • OpenAI
  • ElevenLabs
  • Deepgram
  • Cartesia
  • Twilio
  • Gladia
  • AWS
  • Microsoft Azure
  • Cloudflare
  • Google Gemini
Highlights

What the agent does here

The parts of this feature teams use first on a live call.

Outbound IVR navigation

The agent sends DTMF tones when it hits an IVR, no manual step.

Secure keypad input

PINs and customer numbers via keypad: captured as a variable, not spoken.

Configurable timeouts

Set timeout and digit count. After timeout, the agent asks again.

Results

Numbers that matter

IVR drop-offs

0

secure input

100%

input timeout

<2s

digits you can capture

∞

Customer story

“Our agent now automatically navigates through target IVR systems and collects customer numbers securely via keypad. Conversion rate doubled.”
J
Jana Müller
Operations Lead, CreditCheck AG
Features

What ships with this feature

Each part of this feature, ready to run together from day one.

Outbound IVR navigation

The agent sends DTMF tones when it hits an IVR, no manual step.

Secure keypad input

PINs and customer numbers via keypad: captured as a variable, not spoken.

Configurable timeouts

Set timeout and digit count. After timeout, the agent asks again.

Flexible prompts

Set in the prompt when keypad input is expected: combinable with speech.

Variables & CRM integration

Values are stored as variables and written to the CRM via webhook.

Privacy-compliant

You can hide sensitive input from transcripts. Processing in the EU.

How it works

Live in a few steps

No lengthy setup: most teams are live the same week.

  1. 01

    Configure DTMF behavior

    Enable DTMF navigation in assistant settings and define which tones go out in which scenarios.

  2. 02

    Define keypad input in the prompt

    State in your system prompt when the agent should wait for keypad input and which variable stores it.

  3. 03

    Test and go live

    Test the flow in the built-in test mode, then enable it for live campaigns or inbound scenarios.

Live Demo

Sounds unreal? Try it now with a free test call

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Works with

More from the platform

Other building blocks teams usually pair with this one.

FAQ

Questions before you go live

DTMF (Dual-Tone Multi-Frequency) are the tones made when you press phone keys. Many phone menus (IVR) need those tones to navigate. Famulor sends them so your agent can get through.

Get started

Overcome IVR barriers and collect data securely?

Enable DTMF & keypad input in your Famulor plan: free to try.

No credit card required · GDPR compliant · first agent live in under a week