Everything you need to know how a call went
Transcript, summary and outcome sit ready after every call. The details are already organized.
Automatic transcription
Every call is transcribed in full, ready to read right after it ends.
AI call summaries
Long calls become a short, readable summary of what was discussed and decided.
Outcome and sentiment
Every conversation gets a success verdict, sentiment and the fields your assistant extracts.
Custom evaluation criteria
Define your own checks and score every call: did the agent confirm the address, offer the right option?
Dashboards from your fields
Chart, group and filter by your post-call analysis fields. Call tables show up to six extra columns.
Busy hours across channels
An hourly heatmap shows your busiest hour and day for calls, chat, WhatsApp, SMS and email.
Call insights per reply
See response times for recognition, generation and speech, plus interruptions. Jump to the exact reply.
History with saved views
Filter by type, status, sentiment, outcome or QA result and save views your whole team shares.
Live listening
Drop into an in-progress call and listen in real time without interrupting it.
A transcript, a summary and a verdict for every single call
No need to replay a recording to find out what happened. Read a clean transcript, a short summary, and see exactly which outcome and evaluation criteria the call hit.
- Full transcript with speaker labels after every call
- A short AI summary of what was discussed and decided
- Custom evaluation checklist scored automatically per call
Caller: I need to move my Thursday appointment if possible.
Agent: Of course. I have Friday at 9am or Monday at 2pm open. Which works?
Caller: Friday at 9 is perfect.
- Confirmed the caller's name
- Offered the correct time slots
- Mentioned the cancellation policy
Listen to a call as it happens, not after it's too late
Open any call in progress and listen live, useful for coaching a new flow, watching a big campaign, or making sure a launch goes smoothly.
- Join a running call with Listen live in History
- Watch the transcript scroll in real time alongside the audio
- No need to interrupt the call to check in on it
Transcript updates live as the call continues
Analytics that answer 'how did that call actually go?'
What happens automatically behind every call.
Visualisation types for building your own dashboards
Default retention, configurable per channel or set to zero
Live listening available, on any call, any time
Common questions about analytics
Transcription, summarization and outcome labeling happen automatically right after the call ends.
See what your calls have been telling you
Turn on transcripts, outcome labels and dashboards, and read your first call summary today.