A front desk that never puts patients on hold
Handle appointment requests, refill routing and reminder calls with an agent that talks like your front desk always wished it had time to.
Call in progress…
Where healthcare calls usually go wrong
The same handful of problems show up in almost every call queue, long before an agent gets involved.
Missed calls during peak hours
Between patients, phones ring through to voicemail — and a missed call is often a patient who books somewhere else.
No-shows that empty a schedule
A slot nobody confirms is a slot nobody fills. Manual reminder calls take staff time that could go to patients in the room.
Intake that eats front-desk time
Insurance details, reason for visit, callback numbers — collecting it by phone one patient at a time adds up fast.
Milian · AI agent
Inbound call
A patient call is ringing
Milian answers immediately and opens the right workflow for healthcare.
Where the agent takes work off your plate
Built around the calls healthcare teams actually handle every day. This is not a generic script.
Appointment scheduling
The agent checks real availability on your connected calendar and books, reschedules or cancels visits without a staff member touching the phone.
Prescription refill triage
Callers requesting a refill are asked the right questions and routed to the right queue — clinical judgment always stays with your staff.
No-show reduction
Automated reminder calls confirm upcoming visits and free the slot early if a patient can't make it, instead of finding out at the door.
Patient intake
New-patient calls collect insurance details, reason for visit and contact information before anyone reaches the front desk.
After-hours coverage
Evenings, weekends and holidays get the same calm answer as a Tuesday morning, with urgent calls routed to your on-call line.
Built to keep up with healthcare call volume
Three numbers that show what the agent delivers across every call.
Appointment requests answered outside office hours
Countries you can get a local number in
Languages available for patients who call
The building blocks behind this workflow
The parts of the platform healthcare teams use most for this workflow.
Questions about healthcare
No — it handles scheduling, intake and routing. Anything clinical, including refill approvals and symptom questions, is routed to your staff or on-call provider, never decided by the agent.
See it work for healthcare
Start an agent for this workflow, give it a task and call it in the next few minutes.
Live Demo
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Agent is trained to discuss Famulor services and book appointments.
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