Glossary
Last updated: 2024-11-01Conversational AI
Artificial intelligence that enables computers to understand, process, and respond to human language.
Conversational AI is the umbrella term for technologies like chatbots or voice assistants that users can talk to or chat with. Unlike simple rule-based systems, Conversational AI learns from interactions.
Components
- NLU (Natural Language Understanding): Understanding the intent and meaning behind what is said.
- ASR (Automatic Speech Recognition): Converting spoken language into text.
- TTS (Text-to-Speech): Converting text responses into natural-sounding speech.
Use at Famulor
Famulor uses Conversational AI to answer calls and hold real conversations. The agent understands context and can resolve complex queries without handing off.